Statement released on plane train incident at Hartsfield-Jackson - FOX13 News, WHBQ FOX 13

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Statement released on plane train incident at Hartsfield-Jackson International Airport

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Courtesy: jasmineS19 Courtesy: jasmineS19
Courtesy: T. Esposito Courtesy: T. Esposito
Courtesy: Russell DiDona Courtesy: Russell DiDona
ATLANTA -

A failure in the train system located at Hartsfield Jackson International airport left hundreds of passengers packed into congested hallways late Friday afternoon. According to airport officials, service has been restored and congestion is clearing.

Airport officials say a computer error led to the delay.

FOX 5 received many images from angry passengers as they waited on the trains to start working again.

Airport officials released the following statement Friday:

At approximately 2:35 p.m. at Hartsfield-Jackson Atlanta International Airport, the plane train system went out of service due to a computer system failure. Immediately upon notification, our on-site Bombardier technician was dispatched to the scene to begin working to restore service.

Atlanta Police Department officers, security teams, airline staff, operations employees and medical teams assisted with the flow of passengers and eased congestion.

The 12-car system which runs three miles has a 99.8% reliability for running normally. On this very rare occasion, the computer system failed. A diagnosis of the system was conducted which permitted the technicians to correctly reboot the system. Before full service was restored, a safety run of the system was conducted.

Service was restored at approximately 4 p.m.

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