Memphis VA Director Responds To Scathing Audit - FOX13 News, WHBQ FOX 13

Memphis VA Director Responds To Scathing Audit

Posted: Updated:
  • Memphis VA Director Responds To Scathing AuditMore>>

  • Get FOX13 Breaking News on your mobile device

    Get FOX13 Breaking News on your mobile device

    Friday, October 4 2013 3:43 PM EDT2013-10-04 19:43:45 GMT
    Get breaking news alerts on your mobile device direct from the FOX13 news desk. On average, you could get as many as three to five alerts on a busy day, as the news merits. Just fill out the form below
    Get breaking news alerts on your mobile device direct from the FOX13 news desk. On average, you could get as many as three to five alerts on a busy day, as the news merits. Just fill out the form below
The Memphis Veterans Affairs Hospital reacted Tuesday to a scathing audit by the U.S. Department of Veteran Affairs on all veteran hospitals.

Thousands of military veterans have been forced to wait for weeks, if not months, to see a doctor. The report also highlights how staffers were encouraged to "fix" scheduled appointments.

MORE: Joint Commission makes unannounced visit to Memphis VA center

Memphis VA Director Dr. C. Diane Knight addressed the media and almost walked out of the news conference. Standing in front of a podium, with a script in hand Dr. Knight was well prepared to talk about the areas of the internal audit, which she received on Monday, and how the hospital plans to address those issues.

MORE: No firings, resignations at Memphis VA hospital

"Our staff continues to process the information, make action plans, but more importantly pulling together our request for resources to meet those targets," Dr. Knight said.

MORE: Reaffirming promises to reform troubled VA hospitals
MORE: Memphis vet fights 'death row' conditions at VA hospital


But, when asked if the audit had anything to do with a report in 2013 claiming three patients died from a delay in treatment or prescribed the wrong medication, Dr. Knight responded with, "I think we've exceeded our three questions."

MORE: Reactions Mixed To VA Care After Shinseki Resignation

Dr. Knight returned to her podium, once again to address the audit where the findings were system-wide, which also points to a complicated scheduling process for staffers.

The 14-day wait time target for new appointments was inconsistent and unattainable given the lack of resources. Also noted some staffers were encouraged to switch the appointment dates than the veteran had requested.

Staffers also were pressured to doctor the wait times to make them appear to be shorter. Dr. Knight said since the Memphis VA Hospital only recently received the audit, the focus now is making sure all patients new and current are seen in less than 30 days. She also ked for more resources re for staff.

Vietnam veteran Bobby Lapradd said something needs to change at the Memphis VA Hospital. He lost part of his leg and hasn't been able to walk for almost a year. He said the audit supports his frustrations of waiting for care at this facility.

"Cause of stupidity, been used as a guinea pig. I said guinea pig," Lapradd said.

Dr. Knight and her staff seem unaware of the exact reasoning why the Memphis VA was even included in the audit.

"We were not given the advantage of knowing at this point what questions it was that may have flagged us for review, that will be information that will be coming from the national office," she said. "At this point we're not clear exactly what triggered the review."

As a result of the audit, the Memphis VA Hospital can expect a further review. Although it's unclear just when that will happen, Dr. Knight said they are working to address and come up with workable solutions to fix the problems.

Click here to leave a comment on our Facebook page
Click here to comment on our Twitter

Powered by WorldNow

WHBQ-TV | Fox 13
485 S. Highland St.
Memphis, TN 38111

Main Station: (901) 320-1313
Newsroom: (901) 320-1340

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices