Cold weather keeps service techs busy round the clock - FOX13 News, WHBQ FOX 13

Cold weather keeps service techs busy round the clock

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    Friday, October 4 2013 3:43 PM EDT2013-10-04 19:43:45 GMT
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MEMPHIS, Tenn. (FOX13) -

In the past few days, the area has battled rain, sleet, ice and snow, which have led to downed power lines, busted pipes and no heat. For many homeowners, who are freezing or without water, this face is a welcome sign.

Hiller service tech, Jimmy Schofield says, "Been exceptionally busy." Techs say this is one of the busiest winters on record. "We have 24 on-call techs and plenty of them have gotten up at 2 o'clock in the morning taking care of people, got water restored or heat restored," according to Schofield.

"A lot more calls right now, we've got 4 techs on the heating side, 3 on plumbing we're just staying busy, calls have been coming in back to back to back," says technician Casey Vincent. Workers say they've gotten so many calls that they've been forced to prioritize.

Vincent says, "If you've got frozen pipes, you've got to worry about houses flooding, so you need to get out to those first, and no heat calls, those always are emergencies. Workers say going in, literally head first, trying to figure out the source of the problem often takes time. They say they get down and dirty, searching for cracks, leaks, bad parts or what's preventing the heater from blowing.

The guys from Hiller say something as simple as changing a filter every month, can be the difference between a simple service call and an emergency call. Schofield says, "If you allow that filter to be restricted and continue to reduce air flow to the furnace, eventually the furnace turns to what we refer to as an overheating condition and shuts off. You can find yourself in the morning with no heat during the night, with no heat over a simple $15-$16 filter."

MORE: WINTER WEATHER RESOURCE GUIDE

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