Online retailer fines couple for negative review - FOX13 News, WHBQ FOX 13

Online retailer fines couple for negative review

Posted: Updated:
NEW YORK (MYFOXNY) -

A Utah couple faces a $3,500 fine and a tarnished credit rating after posting a negative review of an online retailer.

It all started in 2008 when John Palmer tried to buy his wife a Christmas gift from KlearGear.com. When KlearGear.com did not deliver the desk ornament and the site canceled the small transaction, Jen Palmer wrote an unflattering review on RipoffReport.com.

Nothing happened until 2012 when the site contacted the Palmers and demanded the $3,500 because of a non-disparagement clause that it said were included in the site's Terms of Use.

A consumer group that is fighting for the Palmers says that clause was actually not even on the website in 2008 and even if it had been, John Palmer did not write the negative review.

The Palmers refused to pay the fine so KlearGear.com reported the non-payment to at least one credit reporting agency. When the Palmers disputed that debt with credit reporting agencies, KlearGear.com continued to maintain that the debt was owed and also demanded payment of a $50 Dispute Fee.

The family claims that they were then denied credit for a new furnace when their old one broke. They also say they had difficulty getting a lender for a car loan in December of 2012 because of the negative report on John Palmer's credit. They say they were even denied a new credit card.

Public Citizen is the consumer group fighting on behalf of the Palmers. It is asking the company contact the credit agencies and any debt collectors related to the matter to report that they were "in error" and pay the Palmers $75,000 for their troubles. It also wants KlearGear.com to agree to not include a "non-disparagement" clause in its Terms of Use. The group says that if the company does not agree to those terms by Dec. 16, 2013, it will sue and ask for punitive damages.

KlearGear.com has not commented on the potential suit.

  • Your MoneyMore>>

  • Facebook tries satire label

    Facebook tries satire label

    Tuesday, August 19 2014 10:32 PM EDT2014-08-20 02:32:56 GMT
    We've all fallen for at least one joke in our lives, probably some internet hoax meant to get a rise out of people. But now Facebook is trying to stop the spread of those fake jokes and stories. When you get the day's headlines from your social media news feed, it can be a challenge to figure out what might be made up or what might be the shocking truth.
    We've all fallen for at least one joke in our lives, probably some internet hoax meant to get a rise out of people. But now Facebook is trying to stop the spread of those fake jokes and stories. When you get the day's headlines from your social media news feed, it can be a challenge to figure out what might be made up or what might be the shocking truth.
  • Report: Facebook, Google want your kids

    Report: Facebook, Google want your kids

    Tuesday, August 19 2014 10:22 PM EDT2014-08-20 02:22:36 GMT
    Kids already spend plenty of time on computers and smart phones. Now Google reportedly wants to get youngsters set up with their own Gmail and YouTube accounts. Some parents told us they aren't thrilled with the idea. Currently, Internet companies such as Google and Facebook do not offer their services to children under 13, but many youngsters and their parents find a workaround.
    Kids already spend plenty of time on computers and smart phones. Now Google reportedly wants to get youngsters set up with their own Gmail and YouTube accounts. Some parents told us they aren't thrilled with the idea. Currently, Internet companies such as Google and Facebook do not offer their services to children under 13, but many youngsters and their parents find a workaround.
  • NJ weighs gambling outside Atlantic City

    NJ weighs gambling outside Atlantic City

    Tuesday, August 19 2014 3:32 PM EDT2014-08-19 19:32:06 GMT
    Momentum to shift some gambling away from Atlantic City increased Tuesday as a state senator introduced plans for a constitutional amendment that would put slot machines at New Jersey's four horse racing tracks, a business group increased its planning for an anticipated full-blown casino at the Meadowlands sports complex and the state gave final approval for the Showboat to shut down.
    Momentum to shift some gambling away from Atlantic City increased Tuesday as a state senator introduced plans for a constitutional amendment that would put slot machines at New Jersey's four horse racing tracks, a business group increased its planning for an anticipated full-blown casino at the Meadowlands sports complex and the state gave final approval for the Showboat to shut down.
Powered by WorldNow

WHBQ-TV | Fox 13
485 S. Highland St.
Memphis, TN 38111

Main Station: (901) 320-1313
Newsroom: (901) 320-1340

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices