Residents complain of 911 call mix-ups - FOX13 News, WHBQ FOX 13

Residents complain of 911 call mix-ups

Posted: Updated:
ATLANTA -

Some 911 calls in the Atlanta area are ending up in the wrong call center.

Residents in the Atlanta portion of DeKalb County recounted numerous stories of their emergency calls being placed in the wrong hands.

"DeKalb arrived and said, ‘This is not on us,' and they left; Atlanta [police] arrived and said, ‘This is not us,' and they left. You've got carjacking victim standing there who was scared to death because somebody just put a gun in their face.  That's a problem," said Valencia Hudson.

At the meeting, 911 supervisors vowed to come up with a technical fix. In the meantime, Angela Barrett, the new Atlanta Police Department 911 Director said  that common sense should prevail when dispatchers pick up the first call.

"They should stay on the line to ensure and confirm the address so that it is not a disconnect and then that jurisdiction has to turn around and transfer the call back," said

The task force agreed to return in three weeks with cell phone providers to try to come up with a technical solution.

  • More Local NewsMore>>

  • Virginia-Highland restaurant gets facelift, pays it forward

    Virginia-Highland restaurant gets facelift, pays it forward

    Wednesday, August 20 2014 9:12 AM EDT2014-08-20 13:12:15 GMT
     It's been a traditional watering hole for a quarter of a century.  And now, Highland Tap is celebrating a new look by helping out a neighbor.  
    It's been a traditional watering hole for a quarter of a century. And now, Highland Tap is celebrating a new look by helping out a neighbor. Highland Tap is a popular restaurant/bar in Atlanta's historic Virignia-Highland neighborhood. The restaurant closed down
  • Police: domestic fight leads to SWAT standoff

    Police: domestic fight leads to SWAT standoff

    Wednesday, August 20 2014 8:25 AM EDT2014-08-20 12:25:56 GMT
    Police in Cobb County say a man barricaded himself inside a home early Wednesday, forcing a SWAT unit to respond. It happened at home on Spring Mountain Lane and Lost Mountain Road.
    Police in Cobb County say a man barricaded himself inside a home early Wednesday, forcing a SWAT unit to respond. It happened at home on Spring Mountain Lane and Lost Mountain Road.
  • Suspected DUI driver strikes officer's car

    Suspected DUI driver strikes officer's car

    Wednesday, August 20 2014 6:19 AM EDT2014-08-20 10:19:40 GMT
    An Atlanta Police officer was hurt after his squad car got rear ended by a suspected drunk driver.  The officer, who is a member of the department's HEAT DUI unit, was working a traffic stop
    An Atlanta Police officer was hurt after his squad car was struck by a suspected drunk driver.
Powered by WorldNow

WHBQ-TV | Fox 13
485 S. Highland St.
Memphis, TN 38111

Main Station: (901) 320-1313
Newsroom: (901) 320-1340

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices