HAIL DAMAGE: Insurance companies, shops try to catch up - FOX13 News, WHBQ FOX 13

HAIL DAMAGE: Insurance companies, shops try to catch up

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Nearly a week after a massive hail storm swept across the metro, thousands of damaged vehicles are still in rough shape and insurance companies are still playing catch up on all the claims.

Many cars in the southwest metro still bare dents and broken glass because a backlog of insurance claims has kept them out of the already bustling body shops. Now, several insurance companies are setting up stations in parking lots to try to streamline inspections and payouts.

In Chanhassen, a parade of cars was lined up -- but no one was celebrating at the service center State Farm set up in the parking lot.

"The vast majority of our customers, within 45 minutes to an hour, will know exactly what their estimated damages are and have a payment for those damages," Jay Keeran told FOX 9.

Yet, the lines continue to grow and the paperwork is piling up. A State Farm spokesperson told FOX 9 News they've received over 5,000 claims in Minnesota since the hail storm and that number is still expected to grow.

Meanwhile, customers who fear their repairs may cost more than their cars are wondering what may come next.

"If they offer me $2,000 to take and scrap it, then I'd probably take the $2,000," John Barnes said.

Others aren't so eager to let go. Mohammed Hassan said his insurance adjusters told him his car is a total loss, but he's trying to save it.

"The check is nice, but this car has sentimental value to it," he said.

Plus, if he wants to buy the same one, it would cost him extra.

Meanwhile, many body shops, including Abra in Chanhassen, plan to be backed up until Labor Day.

"But if that glass or anything like that is busted out of them, we get those customers in right away," assured Frank Govekar.

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