FDNY: Human error to blame for ambulance delay - Mid-South News, Weather, Traffic and Sports | FOX13

FDNY: Human error to blame for ambulance delay

Posted: Updated:

By COLLEEN LONG | AP

NEW YORK (AP) -- Human error was behind a delay getting an ambulance to the scene of an accident that killed a 4-year-old girl this week and injured her grandmother, the fire commissioner said Friday.

The accident on Manhattan's Upper West Side was touched off Tuesday when a 17-year-old unlicensed teen took his parent's car without permission and was driving erratically, authorities said. Officers tried to stop him, and he fled, making a wide turn onto a residential street where he struck Ariel Russo and her grandmother, police said. The teen has been arrested on charges of vehicular manslaughter.

The dispatcher received the emergency call at 8:15 a.m. but left the desk without seeing it and no one saw it for four minutes, Commissioner Sal Cassano said. Someone else noticed it and sent an ambulance that arrived four minutes after that. The usual response time is about 90 seconds faster, he said.

The city has a new 911 system, and part of it has suffered a series of glitches recently that have stalled computers at dispatcher's terminals, at one point for an hour at a time. Cassano said that wasn't the case here.

"There were no technology glitches," he said. "There was nothing wrong with the system, the system worked," he said. "Somebody made a mistake who was handling that call. We're looking into it, we'll find out what happened. If discipline is required, we'll discipline people."

Cassano said he doesn't think the delay happens often. He said it's not clear whether little girl's life could have been saved if the ambulance got there sooner.

"There were people on the scene; there were police officers on the scene," he said. "But for the family, thinking that it made a difference, it's unfortunate, it's very unfortunate."

  • Manhattan NewsManhattan NewsMore>>

  • Hundreds celebrate Easter at St. Patricks Cathedral

    Hundreds celebrate Easter at St. Patricks Cathedral

    Saturday, April 19 2014 10:37 PM EDT2014-04-20 02:37:51 GMT
    Hundreds of people showed up to Saturday's mass at St. Patricks Cathedral to celebrate Easter, one of the holiest days for Christians around the world.
    Hundreds of people showed up to Saturday's Mass at St. Patricks Cathedral to celebrate Easter, one of the holiest days for Christians around the world.
  • Governor kicks off 114th annual New York International Auto Show

    Governor kicks off 114th annual New York International Auto Show

    Saturday, April 19 2014 7:00 PM EDT2014-04-19 23:00:18 GMT
    Auto fans you may already know this the 114th New York International Automobile Show is in town this week. Governor Cuomo was on hand Saturday to kick off the official opening of the 10 day event by driving a 2015 Chevrolet Corvette convertible through the Jacob Javits Convention Center.
    Auto fans you may already know this the 114th New York International Automobile Show is in town this week. Governor Cuomo was on hand Saturday to kick off the official opening of the 10 day event by driving a 2015 Chevrolet Corvette convertible through the Jacob Javits Convention Center.
  • Man struck and killed by NYC subway train

    Man struck and killed by NYC subway train

    Saturday, April 19 2014 3:19 PM EDT2014-04-19 19:19:38 GMT
    A man in his 60s was killed by an oncoming train in midtown Manhattan after jumping on the tracks to grab his personal belongings that fell.
    A man in his 60s was killed by an oncoming train in midtown Manhattan after jumping on the tracks to grab his personal belongings that fell.
Powered by WorldNow

WHBQ-TV | Fox 13
485 S. Highland St.
Memphis, TN 38111

Main Station: (901) 320-1313
Newsroom: (901) 320-1340

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices