Last summer was extremely hot, and it wasn't a good time to have an air conditioner break down. A young family found themselves in that predicament, and their home warranty turned out to be no guarantee at all.
Jerome Ellis says they got fans to keep cool, and kept windows open.
"At night it cools down a little, but not that much," said Ellis.
The good news is that he and his wife had a back-up plan: Arkidus Home Protection, a home warranty that offered for an annual fee for repairs, service and even replacement. Arkidus sent out a repairman who told him his air conditioner was dead. Ellis says that's the last visit he had from anyone representing Arkidus.
"From that point until the end of the summer, 'My manager is going to call you. Somebody will get back to you. We'll call you back,'" said Ellis.
While the heat index spiked, his responses from the Florida-based home warranty company dropped. Finally the Ellis' started to get answers from the Florida Insurance Commissioner's office who wrote, "they are not licensed to sell home warranties."
"We've had no return calls. We have not been able to get in touch with anyone," said Georgia Insurance Commissioner Ralph Hudgens.
Hudgens believes the company has shuttered its doors and moved on. Still, Hudgens' office has issued a cease and desist order.
"If they do anymore business in Georgia we'll prosecute them," Hudgens said.
That doesn't help the Ellis' much now, but as they set out to find another home warranty company, Hudgens says to make sure the company you've picked is backed by an assurety bond or an insurance company. Better yet, he says, calls his office to make sure the company is OK'd to operate in the state.
In the meantime, Ellis is spending this very cold winter looking for a good deal on an air conditioner.
According to the commissioner, unlike auto warranties, home warranty companies do not have to register with the state. So it is up to you to do your homework when looking for a company with a reputable name. If you need help, ask your realtor for a recommendation.
Friday, May 17 2013 6:31 PM EDT2013-05-17 22:31:42 GMT
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
Wednesday, May 15 2013 10:32 PM EDT2013-05-16 02:32:39 GMT
A local man says Atlanta Mayor Kasim Reed and Reed's ex-girlfriend got him fired from his city job. The man told the FOX 5 I-Team about the federal whistleblower lawsuit he's filed and why he wants the city to pay up.
A local man says Atlanta Mayor Kasim Reed and Reed's ex-girlfriend got him fired from his city job. The man told the FOX 5 I-Team about the federal whistleblower lawsuit he's filed and why he wants the city to pay up.
Wednesday, May 15 2013 6:39 AM EDT2013-05-15 10:39:34 GMT
Summer is a break for kids, but you still need to keep them busy. So you sign them up for camp, hoping to keep the kids entertained at a safe camp and all at an affordable price.
Summer is a break for kids, but you still need to keep them busy. So you sign them up for camp, hoping to keep the kids entertained at a safe camp and all at an affordable price.
Wednesday, May 15 2013 5:04 AM EDT2013-05-15 09:04:58 GMT
The amount of money many of us pay in taxes in a given year is often times larger than any purchase we'd make. Where does that really money go? Well, there is a way to find out.
The amount of money many of us pay in taxes in a given year is often times larger than any purchase we'd make. Where does that really money go? Well, there is a way to find out.
Monday, May 13 2013 10:41 PM EDT2013-05-14 02:41:06 GMT
Some $5 billion in Medicare money each year goes to pay for ambulance rides to a doctor. An industry insider claims a lot of those rides are a waste of your tax dollars.
Some $5 billion in Medicare money each year goes to pay for ambulance rides to a doctor. An industry insider claims a lot of those rides are a waste of your tax dollars.
Monday, May 13 2013 6:56 AM EDT2013-05-13 10:56:00 GMT
It's pretty normal these days when you're apartment hunting to be asked to pay an application fee. Those fees can be pretty steep, and can be at least $50 for every application.
It's pretty normal these days when you're apartment hunting to be asked to pay an application fee. Those fees can be pretty steep, and can be at least $50 for every application.
Monday, May 13 2013 6:48 AM EDT2013-05-13 10:48:33 GMT
We're always talking about the benefits of good credit when you make a big purchase. But, what if you don't have good credit and still need to buy a car?
We're always talking about the benefits of good credit when you make a big purchase. But, what if you don't have good credit and still need to buy a car?
Friday, May 10 2013 8:24 AM EDT2013-05-10 12:24:28 GMT
There is a businessman in metro Atlanta making quite a name for himself for computer repairs. But not for his great work, but rather for work that never gets done.
There is a businessman in metro Atlanta making quite a name for himself for computer repairs. But not for his great work, but rather for work that never gets done.
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Friday, May 17 2013 6:31 PM EDT2013-05-17 22:31:42 GMT
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
Friday, May 17 2013 11:28 AM EDT2013-05-17 15:28:00 GMT
They say the third time's a charm, and that's certainly the case for Candice Glover. A third try on American Idol was just what she needed, and on Thursday night she was crowned the season 12 champ.
They say the third time's a charm, and that's certainly the case for Candice Glover. A third try on American Idol was just what she needed, and on Thursday night she was crowned the season 12 champ.
Friday, May 17 2013 11:18 AM EDT2013-05-17 15:18:53 GMT
What's better than Friday? FOOD TRUCK FRIDAY! This week, we got a visit from Masala Fresh Indian Street Food, and just like always, Good Day's Buck Lanford was more than willing to have a taste.
What's better than Friday? FOOD TRUCK FRIDAY! This week, we got a visit from Masala Fresh Indian Street Food, and just like always, Good Day's Buck Lanford was more than willing to have a taste.
Friday, May 17 2013 11:17 AM EDT2013-05-17 15:17:48 GMT
Can you smell what The Rock is cookin' next? He's ready for Fast & Furious 6, which opens in theaters on May 24!
Can you smell what The Rock is cookin' next? He's ready for Fast & Furious 6, which opens in theaters on May 24! The Rock --- who almost never goes by his real name, Dwayne Johnson-- joined Good Day to give us a sneak peek.
Friday, May 17 2013 10:18 AM EDT2013-05-17 14:18:11 GMT
Need some great advice about... well, anything? Ask Wendy! Wendy Williams has a brand-new book (called, of course-- Ask Wendy) that offers advice on all the "drama" in your life.
Need some great advice about... well, anything? Ask Wendy! Wendy Williams has a brand-new book (called, of course-- Ask Wendy) that offers advice on all the "drama" in your life.
Friday, May 17 2013 7:54 AM EDT2013-05-17 11:54:05 GMT
For most women, there's a big difference between the wedding you wish you could have, and the wedding you can actually afford. So how can you have your dream wedding and not break the bank?
For most women, there's a big difference between the wedding you wish you could have, and the wedding you can actually afford. So how can you have your dream wedding and not break the bank? We got some tips from an expert.
Thursday, May 16 2013 11:21 PM EDT2013-05-17 03:21:44 GMT
American Idol Season 12 is almost officially over, and now, all that's left is part two of the giant finale.
American Idol Season 12 is almost officially over, and now, all that's left is part two of the giant finale. Good Day's Paul Milliken never met a red carpet he didn't like-- so who better to break down the final performances of the season live from downtown L.A. bright and early!
Thursday, May 16 2013 10:03 AM EDT2013-05-16 14:03:48 GMT
In the words of Ryan Seacrest, "It's all come down to this." So who's it gonna be: Candice or Kree? (yep, we know that rhymes)
In the words of Ryan Seacrest, "It's all come down to this." So who's it gonna be: Candice or Kree? (yep, we know that rhymes) Good Day's Karen Graham and 94.9 The Bull's Kristen Gates think they know... and they walked you through it on Thursday morning!
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