Two days after realizing Christmas gifts Kelly Caldwell put on layaway at Toys 'R' Us were likely sold to other customers, the toy store said they will give all of her missing gifts for free.
"The district manager ended up contacting me yesterday after the news report and he wanted to let me know first off what happened," she told FOX13 News. "He told me he would do everything in his power in order to make me satisfied, that he likes to satisfy the customers at Toys 'R' Us and that he definitely wants a returning customer."
MORE: Holiday layaway nightmare
Caldwell went to the Toys 'R' Us on Winchester and Polo Grounds Boulevard the week before Thanksgiving to get her Christmas shopping done for her family.
She completed her shopping and paid a $50 deposit to have eight items put in layaway. Caldwell, of Southaven, Miss., says she was told she had until Dec. 16 to get the items out of layaway. When she returned Dec. 10 to pay the $115 left on her balance, she found out her reserved toys were not in layaway but likely back on the store floor or sold to other customers.
Due to the mix-up, Caldwell said the district and store managers decided to hand deliver every item she had reserved to her for free on Thursday.
"They are going to drive it out to my house and hand deliver it at no charge to me," she said. 'They don't want me to go out of my way. They understand they dropped the ball and want to do everything to fix it."
Toys 'R' Us Memphis representatives told FOX13 News there was a layaway problem, but how many people were affected they would not say. They did mention they would meet with anyone who was in this similar situation.
WHBQ-TV | Fox 13
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